Emergency Response as Child Plunges From Upstairs Window at Caffè Nero in Tunbridge Wells

A distressing incident unfolded at the Royal Victoria Place shopping center in Tunbridge Wells when a young girl fell from an upstairs window above Caffè Nero.

Emergency services, including the South East Coast Ambulance Service (SECAmb) and Air Ambulance Charity Kent, Surrey, Sussex, responded promptly to the scene.

Witness Accounts and Immediate Response

Eyewitnesses reported the child falling approximately 15ft from the window, leading to a swift response from ambulance crews.

Despite the alarming incident, the child remained conscious at the scene, and SECAmb confirmed that the victim was treated by paramedics before being airlifted to a hospital in London.

Prohibition Notice Issued by Local Authorities

In response to the incident, Tunbridge Wells Borough Council’s (TWBC) Environmental Health team took action by serving a prohibition notice.

This notice prevents customers or the public from accessing the upstairs seating area of the Caffè Nero branch involved in the incident.

TWBC initiated a comprehensive investigation into the circumstances surrounding the fall.

Council’s Concern and Investigation

Expressing concern and sympathy for the child and their family, a TWBC spokesperson conveyed best wishes for a full and speedy recovery.

The council’s Environmental Health team visited the premises, serving a Health and Safety Prohibition Notice to ensure public safety. The ongoing investigation is part of the council’s health and safety enforcement responsibilities.

Ambulance Service Confirms Response

SECAmb confirmed receiving reports of a child falling from height at Royal Victoria Place around 2:25 pm on the fateful Friday afternoon. Ambulance crews, assisted by the Air Ambulance Charity, attended the scene.

The child was assessed, treated, and subsequently airlifted to a London hospital for further checks.

Royal Victoria Place and Caffè Nero Statements

Royal Victoria Place offered their best wishes to the child’s family, emphasizing their commitment to safety.

The lease of the premises is held by Caffè Nero, who expressed relief that the child suffered minor injuries.

The coffee chain pledged cooperation with any investigation, focusing on the well-being and recovery of the young girl.

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